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Covid19 Crisis

DEVELOPING A COMPANY-WIDE CRM STRATEGY – ACT! WEBINAR SERIES

Mar 7, 2018

Click on the titles below to Register for the following Webinars:

Developing a Company-Wide Strategy around Act!
Thursday, March 22nd @10am CST

Turning the Ship – Getting Your Entire Company to Participate in Your Act! CRM Strategy  
Thursday, April 5th @10am CST

Crawl – Walk – Run – Gaining Momentum in your Act! CRM Strategy 
Tuesday, May 15th @10am CST

We hope to see you there! Please give us a call at (866)710-4228 or send an email if you have any questions.

DEVELOPING A COMPANY-WIDE CRM STRATEGY – ACT! WEBINAR SERIESRead More

SPEED DATING WITH ACT! CRM – 10 TIPS IN ONE HOUR: LIVE WEBINAR

Jan 19, 2018

Speed Dating with Act! – Thursday, January 25th @ 2 pm CST (Register Here)

Brush up on some great tips to get your Act! streamlined for everyday use. Included will be 10 tips on using ACT efficiently and effectively every day. Some of the topics to be covered include; Notes and Histories, Lookups and Groups, Activities and Calendar, & more.

After registering, you will receive a confirmation email containing information about joining the webinar.

About your Webinar Host: Jon Klubnik is a former NASA engineer who started Tandem CloudTop in early 2000 after spending 8 years supporting 38 space shuttle flights. He graduated from Texas A&M in Aerospace Engineering and has a  Masters degrees in Christian Education and Business Administration (MBA).

If you are interested in Act! CRM, training, Virtual Desktop Hosting or just want to ask a question please call (866)710-4228, or send us an email.

SPEED DATING WITH ACT! CRM – 10 TIPS IN ONE HOUR: LIVE WEBINARRead More

START A NEW TICKET – HOW TO GET SUPPORT FROM TANDEM CLOUDTOP

Jan 12, 2018

TO SUBMIT A SUPPORT TICKET –

GO TO – helpdesk.cloudtopsupport.com and click on “Start a New Ticket” or start messaging with us in real-time by clicking the orange bubble in the lower right-hand corner. You can also send an email to helpdesk@cloudtopsupport.com

We use a support portal to track support issues and help you more efficiently. This allows you to receive a tracking number and allows us to do research before taking up your time. You can log in for a more expedited entry and view all of your tickets.

INFO YOU NEED TO SUBMIT A SUPPORT TICKET –

  1. First, gather all your details, we need to know how to recreate the error or issue in order to fix the problem.
  2. Please describe the issue in the subject (ex: having difficulty connecting to Citrix after purchasing a new computer).

Here are some questions that can help diagnose the issue:

What happens when you try?

Any error messages?

Has anything changed since the last time you tried?

Is this happening to anyone else in your group?

  • Here are the first things we usually do, so if you have already tried them, it will speed up your resolution of the problem.

Please try logging off of the Citrix Environment (Start, Logoff). Then Log back on and restart any Citrix based programs you were using.

Does rebooting your computer fix the problem?

WHAT TO EXPECT ONCE YOU SUBMIT YOUR TICKET –

You will receive a ticket number back via email along with login credentials to the support site. You can view all of your open Support Tickets.

We will research and try to address any items behind the scenes before we call or respond. We try to have a real live person take a quick look at your item within 30 minutes or less. Based on the impact on your business and what is involved, we will take appropriate action or schedule the ticket for more work.

MORE ABOUT SUPPORT

Level 1 support is included with your hosting. This includes questions that can be answered via email plus error or connection issues. It does not include Consulting or Individual training. We may need to limit the time spent on a particular incident.

Sometimes support items are billable. However, we will not do billable work without letting you know before we start.

START A NEW TICKET – HOW TO GET SUPPORT FROM TANDEM CLOUDTOPRead More

MERRY CHRISTMAS 2017

Dec 20, 2017

Merry Christmas and Happy New Year from Tandem CloudTop!

MERRY CHRISTMAS 2017Read More

HOW DO I FIND MY QB COMPANY FILE? – QUICKBOOKS HOSTING

Oct 26, 2017

We have had a few people ask how to find their QB company file recently. Here are some simple steps to find that elusive company file:

Locating Via C:\ Drive:

1. Click “Start,” “Control Panel” and “Appearance and Personalization.” Click “Folder Options” and then click the “View” tab. Click “Show hidden files, folders, and drives” under the Advanced settings heading. Click “OK” to view hidden files on your computer.

2. Click “Start,” “Computer” and double-click the “C:\” icon. Double-click the “Users” folder. Double-click “Public” and then “Documents.”

3. Double-click the “Intuit” folder and then the “QuickBooks” folder. Double-click the “Company Files” folder. Locate the file containing the “.qbw” extension – only one file exists with this extension.

4. Right-click the “.qbw” file and select the option you want from the sub-menu, if desired. Or write down the directory path on a piece of paper for future reference.

5. Repeat Step 1, but click “Don’t show hidden files, folders, and drives” under the Advanced settings heading. Click “OK” to accept the changes.

Locating Via QuickBooks:

1. Double-click the QuickBooks icon your computer’s Desktop or click “Start,” “All Programs” and the “QuickBooks” folder. Double-click the “QuickBooks” icon in the folder.

2. Double-click the name of your company’s file on the QuickBooks startup screen. Press and hold the “Ctrl” key and press “1.” The Product Information window launches.

3. Look in the “File Information” section for the directory path containing your QuickBooks “.qbw” file. Write down the directory path on a piece of paper for future reference. Close QuickBooks.

Locating Via Windows Search:

1. Click “Start,” “Control Panel” and “Appearance and Personalization.” Click “Folder Options” and then click the on “View” tab. Click “Show hidden files, folders, and drives” under the Advanced settings heading. Click “OK” to view hidden files on your computer.

2. Click “Start” and enter “*.qbw” or “ext:qbw” in the “Search programs and files” box. The search results appear immediately in the search results box.

3. Right-click the “*.qbw” file and select the option you want from the sub-menu, if desired. Or write down the directory path for future reference.

4. Repeat Step 1, but click “Don’t show hidden files, folders, and drives” under the Advanced settings heading. Click “OK” to accept the changes.

If you would like to have your QuickBooks Hosted and simultaneously receive stellar support for instances such as this, click here. Or learn more about how hosted services can help your business, click here.

If you need assistance from Intuit Quickbooks click here.

If you are our current customer and are already using Citrix Hosting for QuickBooks, please submit a ticket for support.

Please give us a call if you would like to discuss if QuickBooks Hosting is the right solution for you, (713)662-3994 or (866)710-4228.

HOW DO I FIND MY QB COMPANY FILE? – QUICKBOOKS HOSTINGRead More

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