WHAT’S NEW IN ACT! V20.1 – THE LATEST RELEASE FROM SWIFTPAGE

Check out the latest release from Swiftpage Act! v20.1 Here.

Heres what’s included:

Unlock the full potential of Act! using Custom Tables Manager in the new Act! Premium Plus.
Extend your connected workspace via next generation Outlook integration for Act!.
Work with newly supported popular Microsoft platforms Office 365 and Exchange.
Strengthen business insights and improve sales mobility with enhancements to Act! Insight and Act! Companion.
Get the help you need with flexible new options for customer support.

For more information send an email or give us a call (866)710-4228.

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STEPHEN HAWKING – FORTRESS OF SOLITUDE

Growing up, Stephen Hawking was always a source of comfort to me. Knowing that his brilliant mind was surpassing all odds to discover the unknown, always gave me hope whenever I felt as though the world was falling apart. I would say to myself, “at least Stephen Hawking is still alive.” Now he’s gone but I’d like to imagine that his consciousness still exists, much like Superman’s fathers’ through the Fortress of Solitude. R.I.P. Stephen Hawking

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DEVELOPING A COMPANY-WIDE CRM STRATEGY – ACT! WEBINAR SERIES

Click on the titles below to Register for the following Webinars:

Developing a Company-Wide Strategy around Act!
Thursday, March 22nd @10am CST

Turning the Ship – Getting Your Entire Company to Participate in Your Act! CRM Strategy  
Thursday, April 5th @10am CST

Crawl – Walk – Run – Gaining Momentum in your Act! CRM Strategy 
Tuesday, May 15th @10am CST

We hope to see you there! Please give us a call at (866)710-4228 or send an email if you have any questions.

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SPEED DATING WITH ACT! CRM – 10 TIPS IN ONE HOUR: LIVE WEBINAR

Speed Dating with Act! – Thursday, January 25th @ 2 pm CST (Register Here)

Brush up on some great tips to get your Act! streamlined for everyday use. Included will be 10 tips on using ACT efficiently and effectively every day. Some of the topics to be covered include; Notes and Histories, Lookups and Groups, Activities and Calendar, & more.

After registering, you will receive a confirmation email containing information about joining the webinar.

About your Webinar Host: Jon Klubnik is a former NASA engineer who started Tandem CloudTop in early 2000 after spending 8 years supporting 38 space shuttle flights. He graduated from Texas A&M in Aerospace Engineering and has a  Masters degrees in Christian Education and Business Administration (MBA).

If you are interested in Act! CRM, training, Virtual Desktop Hosting or just want to ask a question please call (866)710-4228, or send us an email.

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START A NEW TICKET – HOW TO GET SUPPORT FROM TANDEM CLOUDTOP

TO SUBMIT A SUPPORT TICKET –

GO TO – helpdesk.cloudtopsupport.com and click on “Start a New Ticket” or start messaging with us in real-time by clicking the orange bubble in the lower right-hand corner. You can also send an email to helpdesk@cloudtopsupport.com

We use a support portal to track support issues and help you more efficiently. This allows you to receive a tracking number and allows us to do research before taking up your time. You can log in for a more expedited entry and view all of your tickets.

INFO YOU NEED TO SUBMIT A SUPPORT TICKET –

  1. First, gather all your details, we need to know how to recreate the error or issue in order to fix the problem.
  2. Please describe the issue in the subject (ex: having difficulty connecting to Citrix after purchasing a new computer).

Here are some questions that can help diagnose the issue:

What happens when you try?

Any error messages?

Has anything changed since the last time you tried?

Is this happening to anyone else in your group?

  • Here are the first things we usually do, so if you have already tried them, it will speed up your resolution of the problem.

Please try logging off of the Citrix Environment (Start, Logoff). Then Log back on and restart any Citrix based programs you were using.

Does rebooting your computer fix the problem?

WHAT TO EXPECT ONCE YOU SUBMIT YOUR TICKET –

You will receive a ticket number back via email along with login credentials to the support site. You can view all of your open Support Tickets.

We will research and try to address any items behind the scenes before we call or respond. We try to have a real live person take a quick look at your item within 30 minutes or less. Based on the impact on your business and what is involved, we will take appropriate action or schedule the ticket for more work.

MORE ABOUT SUPPORT

Level 1 support is included with your hosting. This includes questions that can be answered via email plus error or connection issues. It does not include Consulting or Individual training. We may need to limit the time spent on a particular incident.

Sometimes support items are billable. However, we will not do billable work without letting you know before we start.

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