About CloudTop Office
Tandem CloudTop works with small to medium business and sales teams, providing a virtual desktop for full access to many popular tools. With a strong background working with CRM and sales organizations we are very comfortable working with organizations that use CRM, quoting and accounting applications. Our hosting services are ideal for geographically dispersed teams allowing them real time access to critical company resources in a reliable, redundant environment
Our History
CloudTop Office was incorporated in early 2000 under the name Tandem Training and Consulting, and initially, we offered CRM Consulting, Act! training and training for end-user applications (MS Office, QuickBooks, and Crystal Reports). We have been working with Act! since 1994 and started certifying in Act! in early 2000.
From the start, we worked with several hundred small businesses and sales teams to implement an Act! strategy to assist salespeople in becoming more productive, selling more, and providing a management tool for guiding an entire sales team. We have grown to incorporate Virtual Hosting for a multitude of programs including, but not limited to Act!, Goldmine, QuoteWerks, QuickBooks and Sage.
Our Qualifications
Our team is all English-speaking and US-based. All staff members have at least a bachelor’s degree and even one or more master’s degrees. Our team maintains multiple certifications in ACT!, MS Office, Microsoft CRM, VM Ware, Citrix, Parallels, Sonic Wall, network security, etc. We have written agreements for Microsoft (Hosting Provider Program), ACT (Hosting Provider Program), QuickBooks (Authorized Commercial Host) and QuoteWerks(Hosting Partner Program.)
Our Data Center
Our Azure databases provide enterprise-grade Microsoft cloud infrastructure located in the Southwest US Region, and are locally redundant. The Azure data center provides high availability, low latency, scalability, and the latest advancements in cloud infrastructure. The data center is fully staffed around the clock with uncompromising standards of power, security and environmental controls.
For questions about our Data Center, please call (866) 710-4228
Facility
- Top-tier space & flexibility for long-term growth
- SAS 70 Type II Audited
- Redundant HVAC with Liebert air handlers
- Wind roof rating FM-90
Network
- Premium providers for optimal reliability and performance
- Premium network with internal FCP 5200
- True BGP with intelligent routing
- Multi-homed, carrier-neutral
- premium and value network options
Support
- Reliable professionals on-site around the clock
- 24/7/365 onsite support from experienced technicians
- Comprehensive business continuity and data loss prevention
- Full suite of managed security services
Power
- Fully redundant, designed for high-density applications
- 12.5 MW of utility power with 250 watts/sq.ft
- Industry-leading power-to-space ratio
- Four backup diesel generators on standby, tested bi-weekly and routinely run at full load
Security
- 24x7x365 on site personnel
- Bio-metric access
- Physical ID check
- More than 100 internal & external video cameras (90-day video storage)
Meet Our Team
Jon Klubnik
Owner and Founder
Jon is a former NASA engineer and started CloudTop Office (formerly Tandem) in early 2000 after spending 8 years supporting 38 space shuttle flights the NASA mission control building. Jon graduated from Texas A&M in Aerospace Engineering and has a Master’s degree in Christian Education and Business Administration (MBA).
Previous experience in both sales, sales management, and information technology give him a passion and credentials in both fields. A technical sales manager. He loves to travel with his family in their camper.
Robert Formby
Customer Technical Support and CRM Consulting and Training
Robert is a former Project Manager and has been with CloudTop Office since 2006. A graduate of the University of Houston, he enjoys birding and watching sci-fi. He has traveled to twelve countries, speaks bad Spanish and worse French.
Brianna Loftin
Sales and Marketing
Brianna has a BA from The University of Houston in Fine Arts but has picked up the technical aspects of the business quite nicely. She speaks intermediate Spanish and loves learning French on Duolingo and loves practicing aerial yoga. She is an animal lover and has dogs, koi, a cat, and chickens. She has a family in Sugar Land with two loving daughters.
Customer Spotlight
One of our newest clients, In the Black Bookkeeping, is being highlighted for our Customer Spotlight.
In the Black Bookkeeping has been in business since 2004, assisting small to medium sized companies with their accounting, so that they can focus on what they do best. One of their clients chose QuickBooks Hosting from CloudTop Office so that their bookkeeper has remote access of their QuickBooks Desktop. Mickey Black of In the Black Bookkeeping was surprised at the ease of use of the Citrix Platform, compared to other solutions she has used in the past. She says,
“CloudTop’s solution has been the most user-friendly environment so far. The setup was a breeze, they took over my session, uploaded my files and logged in the users and it was done. Their hosting solution is mirrored in the quality and ease of use as maintaining your own servers, without the high cost of running them yourself. CloudTop Office has been great in their support. Every time I have called or emailed I get a quick response and the issue is handled right away. Everyone should have QuickBooks Hosting from a trusted Company like CloudTop Office. ”
In the Black Bookkeeping is built around the belief in Honesty, Integrity, Accuracy and Reliability. Mickey Black is not just a bookkeeper, but your business partner. She has worked in Sales, ACC and Operations and can help with the whole picture of helping you run your business. Mickey boasts that since 2004, she still has all of her clients, which is an incredible track record and a telltale sign of quality work.
If you are interested in having your business highlighted, please send us an email.